If you are trying to decide which ride service to use, here is a comparison of Lyft vs Uber. The key differences between the two services include their business models, pricing, and Drivers. Keep reading to learn about the pros and cons of both services. Hopefully, you will be able to find a ride you’ll love! After reading this Lyft vs Uber comparison, you’ll be better able to choose the best one for your next trip!
Customer service
If you’re comparing customer service, Uber and Lyft are pretty similar. Both companies use social media to address a large number of customer service inquiries each day. Typically, these companies’ customer service representatives respond to your emails within 24 hours. However, if you need assistance with a specific issue, you may want to call customer support at either company. The following customer service testimonials from Lyft and Uber drivers highlight the differences.
Although both companies offer customer service, you should expect a higher level of customer support from Lyft. While Uber may be faster, Lyft is much more likely to provide a personal response to your question. Uber also has more riders and drivers. The company has gained momentum in other countries. If you need to call a ride, it’s best to reach out to Lyft, rather than waiting for a response from an automated service.
Business model
While Uber is focused on driving to and from places, Lyft uses an on-demand ridesharing business model. Lyft pays its drivers an average of eighty percent of their salary and twenty percent of service commission. They also promote a positive company culture by paying drivers less than minimum wage. Unlike Uber, however, Lyft does not share this philosophy with its drivers. Both companies are committed to hiring drivers with excellent customer service skills.
The business model of Lyft and Uber is essentially the same: both use the platform to connect two people. This is the common C2C business model. As a result, Lyft acts as an intermediary between two parties instead of facilitating the transaction. However, unlike Uber, Lyft has a much lower profit margin than Uber because of its primary product. Lyft relies on high activity levels to stay afloat.
Prices
Users of ride-hailing services should compare prices to determine which is the most affordable option. Prices on both services vary, but both are at least 20 percent less expensive than regular taxi-cabs. For an UberX, you can expect to pay up to $85 while Lyft prices rarely exceed 200% of the original price. Lyft prices are not as easily determinable, however, so users should be aware of these differences and compare the two services.
Drivers’ wages are rising in both Lyft and Uber. In addition to higher prices, ride-hailing services are struggling to retain their drivers. Drivers are resigning from these companies in droves, citing the higher prices. As a result, the CEOs of both companies recently announced incentives to attract drivers. These initiatives are designed to attract drivers and reduce costs for both companies. However, they do have limitations.
Drivers
As a driver, you may be wondering whether you should choose Lyft or Uber. While both have a lot of benefits, there are some downsides as well. Both are unreliable, and drivers may incur high car maintenance costs. Those looking to earn some extra money should choose Lyft. Drivers also report that they have a better experience with Lyft’s customer service representatives than with Uber’s. On average, they say that Uber’s representatives are always too busy and offer canned responses.
While both services offer incentives, Lyft has an easier start. It offers a signup bonus to new drivers. The amount varies by state, so be sure to check the details. Uber’s signup bonus is a bit higher than Lyft’s, at around $500 to $1,000. However, it does depend on a few factors, including the age of the driver. In addition to the sign-up bonus, drivers need to factor in the cost of gas, self-employment taxes, insurance, parking fees, and other expenses.
Drivers’ licenses
If you are wondering how to apply for a Lyft or Uber driver’s license, you can find out by reading this article. Both companies require drivers to have valid driver’s licenses and have a clean driving history. Lyft and Uber also run driver screenings to ensure that they are hiring the best drivers. They will also consider your DMV record, criminal history, and any drug-related convictions that you may have. In addition, Lyft will disqualify you from driving if you have three or more moving violations within the past three years.
In New York City, the Taxi and Limousine Commission regulates ride-hailing apps. Approximately 130,000 for-hire vehicles have been licensed by the city. Of those, 13,600 are yellow taxicabs. While the number of yellow taxicabs has remained fairly steady over the past few decades, Lyfts and Ubers have increased from 25,000 in 2015 to over 80,000.